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Creating a Halsbrook account helps you move through the checkout process faster, save multiple addresses, track your order status and more.
We respect our customers' privacy, and we never rent or sell personal information.
At Halsbrook, customer satisfaction is always our top priority. If you are not perfectly satisfied with your purchase, we will happily accept your timely return - or exchange - of unworn, unwashed, or defective clothing.*
We offer free shipping for all returned and exchanged items sent back within 14 days of receiving your merchandise. Merchandise must be received back at Halsbrook within 30 days to qualify for full refund.
*Please note: Final sale items may not be returned.
That's it!
Within 14 days of receiving your merchandise, simply drop off your package at your local UPS facility (www.ups.com). Or, schedule a pickup with UPS by calling 1-800-742-5877. Your return postage is complimentary.
Please remember to write your reason for return on the packing slip and include it in your package. Attach the UPS shipping label to the outside of the box and seal your package.
We will notify you by email once your return has been received and processed. Please allow 10 to 14 days for the processing of your return.
Please be advised that merchandise returned after 30 days may be accepted at the discretion of Halsbrook and may only be refunded as a store credit.
As always, please contact us by email ([email protected]) or by phone (1-855-448-2332) with any questions.
All successfully returned items will be credited to the account that was originally used to purchase the item.
Final Sale items may not be returned.
The cost of your returned item(s) is automatically deducted from your next purchase. Store credit is valid for one year. Please be aware that you may need to pay any cost difference.
Your account will be credited for the return and charged for the new item. We provide free standard shipping on your new order. Please note that exchanges are subject to stock availability.
Requests for price adjustments will only be honored if the merchandise was purchased at full price and if it is marked down within 5 days of purchase date. Please call customer care (1-855-448-2332) or email [email protected] to arrange.
Please carefully read our return policy to ensure that we can proceed with your request as quickly as possible.
Your personal information is kept private and confidential. For your security, sensitive credit card information will be handled by our credit card processor. In addition, we use Secure Sockets Layer (SSL software), which encrypts the order information you transmit. It is important for you to protect against unauthorized access to your account, please remember to sign-out when leaving the website. For more information, please read our Privacy Policy in full.
Free Standard Shipping: Order by Friday, December 16th - by 1pm EST
Rush Shipping $25: Order by Wednesday, December 21st - by 1pm EST
Purchases made between November 14th - December 13th will be eligible for an extended returns window ending on January 13th. Our standard 30-day return policy applies to items purchased from December 14th onward. All returns are subject to our Returns & Exchange policy.
