RETURNS

At Halsbrook, customer satisfaction is always our top priority. If you are not perfectly satisfied with your purchase, we will happily accept your timely return - of unworn, unwashed, or defective clothing.*

We offer free shipping for all returned items sent back within 21 days of receiving your merchandise.

*Please note: Final sale items may not be returned.
 

How To Make a Return:

  • Within 21 days of receiving your package, please place items back in the box and send back to us with the enclosed UPS Return Label.
  • Please include the packing slip with your reason for return.

That's it!

How To Arrange Your Package Pick-up

Within 21 days of receiving your merchandise, simply drop off your package at your local UPS facility (www.ups.com). Or, schedule a pickup with UPS by calling 1-800-742-5877. Your return postage is complimentary.

Please remember to write your reason for return on the packing slip and include it in your package. Attach the UPS shipping label to the outside of the box and seal your package.

We will notify you by email once your return has been received. Returned items will be credited to the original form of payment 7-10 business days after our distribution center receives the merchandise.

As always, please contact us by email ([email protected]) or by phone (1-855-448-2332) with any questions.

Exchanges

If you would like to exchange sizes, please place a new order for the new size and return the size that doesn’t fit.

PRICE ADJUSTMENTS

Requests for price adjustments will only be honored if the merchandise was purchased at full price and if it is marked down within 5 days of purchase date. Please call customer care (1-855-448-2332) or email [email protected] to arrange.

*RETURN POLICY

Please carefully read our return policy to ensure that we can proceed with your request as quickly as possible.  

  •  If you send back your return after the 21-day window, the distribution center will not accept the package, so please contact Customer Care before sending. It is at the discretion of Halsbrook whether or not to accept merchandise that is sent back later than 21 days. If a late return is accepted, additional fees will be applied.
  •  Please use the return label that was included in the package for your return. Using a return label from a different order will cause delays in processing your return.
  •  Items marked FINAL SALE may not be returned. Final Sale items will be marked as such on the website prior to your purchase.
  •  Items must be returned new, unused and with all original Halsbrook and Designer garment tags still attached. Any forms of authenticity, such as cards, dust bags, and leather tags must also be included.Items must be returned in their original Halsbrook packaging.
  •  Items must be returned in their original Halsbrook packaging.
  •  Returns that are damaged, altered, or worn will not be accepted for return. The merchandise will be sent back to the customer unless it has been approved by Halsbrook.
  •  All items undergo quality reviews before they are sent out. Should a product be faulty, please contact us immediately. We can offer alternatives such as exchanges or repairs.
  •  We make every effort to display items as accurately as possible on the Halsbrook.com site. However, computer monitors vary; we cannot guarantee the accuracy of your monitor’s color display.
  •  If you are shipping your merchandise to a P.O. Box, a return label will not be provided in your package. Please contact Customer Care at [email protected] and one will be emailed to you.

SECURITY

Your personal information is kept private and confidential. For your security, sensitive credit card information will be handled by our credit card processor. In addition, we use Secure Sockets Layer (SSL software), which encrypts the order information you transmit. It is important for you to protect against unauthorized access to your account, please remember to sign-out when leaving the website. For more information, please read our Privacy Policy in full.

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