RETURNS & EXCHANGES

At Halsbrook, customer satisfaction is always our top priority. If you are not perfectly satisfied with your purchase, we will happily accept your timely return - or exchange - of unworn, unwashed, or defective clothing.*

We offer free shipping for all returned and exchanged items sent back within 14 days of receiving your merchandise. Merchandise must be received back at Halsbrook within 30 days to qualify for full refund.

*Please note: Final sale items may not be returned.
 

How To Make a Return:

  • Within 14 days of receiving your package, please place items back in the box and send back to us with the enclosed UPS Return Label.
  • Please include the packing slip with your reason for return. If, instead, you would like to exchange the item, please contact customer care at: 1-855-448-2332.

That's it!

How To Arrange Your Package Pick-up

Within 14 days of receiving your merchandise, simply drop off your package at your local UPS facility (www.ups.com). Or, schedule a pickup with UPS by calling 1-800-742-5877. Your return postage is complimentary.

Please remember to write your reason for return on the packing slip and include it in your package. Attach the UPS shipping label to the outside of the box and seal your package.

We will notify you by email once your return has been received and processed. Please allow 10 to 14 days for the processing of your return.

Please be advised that merchandise returned after 30 days may be accepted at the discretion of Halsbrook and may only be refunded as a store credit.

As always, please contact us by email ([email protected]) or by phone (1-855-448-2332) with any questions.

RETURN & EXCHANGE DETAILS

Refunds

All successfully returned items will be credited to the account that was originally used to purchase the item.

FINAL SALE:

Final Sale items may not be returned.

Store Credit

The cost of your returned item(s) is automatically deducted from your next purchase. Store credit is valid for one year. Please be aware that you may need to pay any cost difference.

Exchanges

Your account will be credited for the return and charged for the new item. We provide free standard shipping on your new order. Please note that exchanges are subject to stock availability.

ADJUSTMENTS

Requests for price adjustments will only be honored if the merchandise was purchased at full price and if it is marked down within 5 days of purchase date. Please call customer care (1-855-448-2332) or email [email protected] to arrange.

*RETURN POLICY

Please carefully read our return policy to ensure that we can proceed with your request as quickly as possible.  

  •  Items must be returned new, unused, and with all the original Halsbrook and designer garment tags still attached. Any forms of authenticity, such as cards, dust bags, and leather tags must also be included.
  • Items must be returned in their original Halsbrook packaging. A restocking fee of $10 will be deducted from the refund if packaging is not included in the return.
  • Returns that are damaged, altered, or worn will not be accepted for return or exchange, and merchandise will be sent back to the customer.
  • To ensure quick processing time, please send all items you wish to return from an order in one shipment.
  • We make every effort to display items as accurately as possible on the Halsbrook.com site. However, computer monitors vary; we cannot guarantee the accuracy of your monitor’s color display.
  • We quality control-check each item before sending it. Should a product be faulty, please contact us immediately. We can offer alternatives such as exchanges or repairs.

SECURITY

Your personal information is kept private and confidential. For your security, sensitive credit card information will be handled by our credit card processor. In addition, we use Secure Sockets Layer (SSL software), which encrypts the order information you transmit. It is important for you to protect against unauthorized access to your account, please remember to sign-out when leaving the website. For more information, please read our Privacy Policy in full.

Holiday Ship Dates

DELIVERY BY MONDAY, DECEMBER 24th:

Free Standard Shipping: Order by Monday, December 17th, 1pm ET
Second Business Day Shipping: Order by Thursday, December 20th, by 1pm ET
Next Business Day Shipping: Order by Friday, December 21st, 1pm ET

EXTENDED RETURNS & EXCHANGES WINDOW:

For the 2018 holiday season, gifts purchased November 6th, 2018 or later can be returned for a full refund through January 11th, 2019 as long as the merchandise qualifies for a return, per our established return policy.

Top