RETURNS & EXCHANGES
At Halsbrook, customer satisfaction is always our top priority. If you are not perfectly satisfied with your
purchase, we will happily accept your timely return - or exchange - of unworn, unwashed, or defective clothing.*
We offer free shipping for all returned and exchanged items sent back within 14 days of receiving your merchandise.
Merchandise must be received back at Halsbrook within 30 days to qualify for full refund.
*Please note: Final sale items may not be returned.
How To Make a Return:
- Within 14 days of receiving your package, please place items back in the box and send back to us with the enclosed UPS Return Label.
- Please include the packing slip with your reason for return.
If, instead, you would like to exchange the item, please contact customer care at: 1-855-448-2332.
That's it!
How To Arrange Your Package Pick-up
Within 14 days of receiving your merchandise, simply drop off your package at your local UPS facility (www.ups.com). Or, schedule a pickup with UPS by calling 1-800-742-5877. Your return postage is complimentary.
Please remember to write your reason for return on the packing slip and include it in your package. Attach the UPS shipping label to the outside of the box and seal your package.
We will notify you by email once your return has been received and processed. Please allow 10 to 14 days
for the processing of your return.
Please be advised that merchandise returned after 30 days may be accepted at the discretion of Halsbrook and may only be refunded as a store credit.
As always, please contact us by email ([email protected])
or by phone (1-855-448-2332)
with any questions.
RETURN & EXCHANGE DETAILS
Refunds
All successfully returned items will be credited to the account that was originally used to purchase the item.
FINAL SALE:
Final Sale items may not be returned.
Store Credit
The cost of your returned item(s) is automatically deducted from your next purchase. Store credit is valid for
one year. Please be aware that you may need to pay any cost difference.
Exchanges
Your account will be credited for the return and charged for the new item. We provide free standard shipping on
your new order. Please note that exchanges are subject to stock availability.
ADJUSTMENTS
Requests for price adjustments will only be honored if the merchandise was purchased at full price and if it is
marked down within 5 days of purchase date. Please call customer care (1-855-448-2332) or email
[email protected] to arrange.
*RETURN POLICY
Please carefully read our return policy to ensure that we can proceed with your request as quickly as possible.
- Items must be returned new, unused, and with all the original Halsbrook and designer garment tags still
attached. Any forms of authenticity, such as cards, dust bags, and leather tags must also be included.
- Items must be returned in their original Halsbrook packaging. A restocking fee of $10 will be deducted from the
refund if packaging is not included in the return.
- Returns that are damaged, altered, or worn will not be accepted for return or exchange, and merchandise will be
sent back to the customer.
- To ensure quick processing time, please send all items you wish to return from an order in one shipment.
- We make every effort to display items as accurately as possible on the Halsbrook.com site. However, computer
monitors vary; we cannot guarantee the accuracy of your monitor’s color display.
- We quality control-check each item before sending it. Should a product be faulty, please contact us immediately.
We can offer alternatives such as exchanges or repairs.
SECURITY
Your personal information is kept private and confidential. For your security, sensitive credit card information
will be handled by our credit card processor. In addition, we use Secure Sockets Layer (SSL software), which encrypts
the order information you transmit. It is important for you to protect against unauthorized access to your account,
please remember to sign-out when leaving the website. For more information, please read our Privacy Policy in full.
